Customer support
Need a hand? We're a small team and we answer real questions from real people. Here's how to reach us and where to find quick answers.
Contact our team
Email us and we'll get back to you. Please include a short description of what you were doing and which AI client you're using, so we can help faster.
Email supportWhat to expect
We read every message and reply to genuine questions, usually within a couple of business days. Phenomen does not provide investment advice — support covers setup, connectivity, and data questions.
Data & market hours
Coverage is US-listed ETFs. Prices, volumes, and fundamentals are licensed from a market-data provider (EODHD) and stored in our own database. Ingestion is currently paused, so figures reflect a stored end-of-day snapshot rather than the latest close — check the date shown alongside any number. We'd rather state that plainly than imply data is current.