Customer support
Need a hand? We're a small team and we answer real questions from real people. Here's how to reach us and where to find quick answers.
Contact our team
Email us and we'll get back to you. Please include a short description of what you were doing and which AI client you're using, so we can help faster.
Email supportWhat to expect
We read every message and reply to genuine questions, usually within a couple of business days. Phenomen does not provide investment advice — support covers setup, connectivity, and data questions.
Data & market hours
Coverage is US-listed ETFs. Prices, volumes, and fundamentals are licensed from a market-data provider (EODHD) and refreshed nightly, so figures reflect the most recent end-of-day close rather than live intraday prices. If you're checking a number during US market hours, expect it to match the previous close — we'd rather state that limitation plainly than imply real-time data.